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Last Updated: 13 October 2025
These Terms govern the relationship between you (the "Client") and Spinnaker Algo Systems, LTD, a company registered in England and Wales, Company No. 14451772 with its registered office at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.
For the purposes of these Terms & Conditions:
Sentinel is a software-as-a-service (SaaS) platform designed exclusively for monitoring, risk auditing and performance alerting of trading accounts and systems.
All information provided by Sentinel is for informational and analytical purposes only. Any decision or action taken based on Sentinel data remains the sole responsibility of the Client.
Clients must create an Account to access the Service. Upon registration, you must:
Spinnaker offers optional Two-Factor Authentication (2FA) for enhanced security and strongly recommends its activation.
Spinnaker shall not be held liable for interruptions, delays, hacking, or transmission errors resulting from the use of public networks such as the Internet.
You acknowledge that data transmitted online may cross international borders, even when both sender and receiver are in the same country.
Although we implement advanced encryption and monitoring measures, no system can be entirely immune to cyber risks. You agree to use the Service at your own risk and to apply reasonable security practices on your own devices.
Clients are encouraged to use the free trial plan (where available) before subscribing.
Due to the digital nature of the Service, all paid subscriptions are non-refundable, except in cases of proven technical malfunction directly attributable to Spinnaker.
Refunds, when applicable, will exclude payment gateway fees and will be processed using the same payment method used for the original transaction.
The Client acknowledges that Sentinel provides data aggregation and analytical insights and does not guarantee the accuracy or completeness of third-party data sources.
You are solely responsible for:
Spinnaker Algo Systems, LTD is committed to protecting your privacy and ensuring compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Our full Privacy Policy is available on our website and forms part of these Terms.
To the maximum extent permitted by law:
Spinnaker may amend these Terms & Conditions at any time by providing at least 30 days' notice, either via email or by posting an updated version on the Sentinel website.
Continued use of the Service after such notice constitutes acceptance of the revised Terms.
For questions, support, or legal correspondence, please contact:
Spinnaker Algo Systems, LTDLast Updated: 13 October 2025
By subscribing to Sentinel, you ("the Client", "you") acknowledge that you have read and agree to the following terms.
Before committing to a paid subscription, Clients are encouraged to use the Free Plan (when available) to evaluate Sentinel's features, performance monitoring, and alerting capabilities.
Except as expressly stated in this policy:
Refunds may only be considered in exceptional cases, and at the sole discretion of Spinnaker, under the following limited circumstances:
To request a refund under this policy, you must contact our support team within seven (7) days of the initial payment date at:
Refund requests must include:
If a refund is approved, Spinnaker will deduct:
Processing Timeline:
The remaining balance will be reimbursed using the same payment method originally used for the purchase. Please allow up to 14 business days for the refund to appear in your account, depending on your payment provider's processing time.
Once a subscription term begins, the corresponding fee applies for the entire period regardless of usage level.
If a refund is granted:
For any questions or refund-related inquiries, please contact:
Email: support@spinnakeralgo.comLast Updated: 13 October 2025
All Sentinel subscriptions are provided on a recurring basis.
By purchasing a subscription plan (monthly, quarterly, half-yearly or
annual), the Client (“you”) agrees that the subscription will automatically
renew at the end of each billing period for an identical term, unless
cancelled in accordance with this policy.
Automatic renewal ensures uninterrupted access to the Service and continuous
operation of your monitoring and alert systems.
Renewals are processed using the payment method registered in your account at the time of renewal.
To ensure transparency, Spinnaker will send a renewal reminder to the email
address associated with your account at least five (5) days prior to the
renewal date, indicating the upcoming charge and renewal term.
It is your responsibility to ensure that your contact information and
payment details remain accurate and up to date to prevent interruptions to
the Service.
You may choose not to renew your subscription at any time before the next renewal date by:
Cancellations submitted after the renewal has been processed will take
effect from the next billing cycle.
No partial refunds or prorated credits are issued for the
remaining time in the current billing period.
Either Party, the Client or Spinnaker, may decide not to renew the Agreement
without cause, at its sole discretion, and without the need to provide
justification.
Non-renewal will not affect the Client’s access to the Service until the end
of the paid billing period.
By maintaining an active subscription, you authorise Spinnaker Algo Systems,
LTD to automatically charge your registered payment method for each renewal
term, at the then-current rate for your chosen plan.
If we are unable to process the payment (for example, due to an expired or
invalid card), you will be notified by email and granted a grace period of
48 hours to update your payment method.
If payment remains unsuccessful, your subscription and access to the Service
may be suspended or terminated.
Spinnaker reserves the right to adjust subscription prices from time to
time.
In the event of a price change, you will be notified at least 30 days prior
to renewal.
If you do not wish to continue under the new pricing, you must cancel your
subscription before the renewal date.
Continued use of the Service after the renewal date constitutes acceptance
of the new pricing.
Upon successful renewal or cancellation, you will receive an email
confirmation containing the relevant details of the renewal or the
termination of your subscription.
This confirmation serves as your official record of the transaction and
should be retained for reference.
When a subscription expires or is not renewed, the Client’s access to
Sentinel and all associated features will cease immediately after the end of
the paid term.
Account data and analytics may be retained securely for up to 30 days, after
which they may be permanently deleted in accordance with our Data Retention
and Privacy Policy.
For any questions or assistance regarding subscription renewals or cancellations, please contact our support team at:
Email: support@spinnakeralgo.com